Urgent Care Specialists, PC Logo

Patient Services Representative (24 hours)

Holden, MassachusettsPart-time
About the Job
Provide front desk clerical support with the daily activities of the urgent care center patient reception area, including telephone coverage, visit registration, and assisting patients with inquires. Must be detail-oriented with good interpersonal and customer service skills. Works under the direct supervision of the Nurse Clinic Manager, and reports to the Practice Administrator/RN.

As we provide services seven days a week, this job does require every-other-weekend rotations. This position is 24 hours per week with a shift schedule of 8:30 am - 5:00 pm.

Essential Duties and Responsibilities:
  • Provides exemplary customer service; greet and treat all patients, visitors, and coworkers with courtesy and discretion.
  • Communicates in a courteous, professional, cooperative, and mature manner.
  • Answers telephone in a timely and polite manner; either responds to the inquiry, directs caller to appropriate personnel, or initiates a response by medical personnel while entering appropriate notation into practice management software.
  • Register patients in the practice management system; accurately enter/update current patient information from established and new patients; identify proper payer source, verify insurance eligibility, and determine any patient's financial responsibilities at the time of service.
  • Reviews practice management system for needed updated demographics and consent forms.
  • Assists patients with the completion of paperwork when necessary.
  • Enters confidential personal health information and financial information into a computerized system with a high rate of accuracy.
  • Collects payments from patients apply to patient accounts in the computer system and reconcile daily cash deposit.
  • Scans identification cards and related documents into the practice management system and labels appropriately per protocol.
  • Complies with federal and local laws in ensuring patient privacy and confidentiality.
  • Recognizes and responds appropriately to emergency situations.
  • Other duties may be assigned by supervisorial and/or clinical or provider staff as needed.

Supervisory Responsibilities:
This job has no supervisory responsibilities.

  • We offer a competitive wage and benefits that include Medical, Dental, paid Group Life & Disability Insurance, 
  • 401K contributions with profit sharing.
  • Paid earned time off, paid earned sick time, and flexible spending account. 

The duties and responsibilities, qualifications, physical conditions, and other statements contained herein represent the current general nature of the job described, and are subject to change at any time, with or without notice. The job description does not limit in any way the assignments that may be given to an employee in the job, and employees are expected to perform any and all duties assigned by their supervisor willingly without reservation.

Overall, the PSR has a direct interaction with patients and is an integral component in helping deliver our mission of bringing ER expertise to life's little emergencies.
About Urgent Care Specialists, PC

The difference? Board-certified emergency physicians own and operate this practice, supported by a top care team. They're specialists, bringing ER expertise to life's little emergencies.